Shipping and Returns

RETURN POLICY:

  • 15 Days return policy.
  • All requests for return of product have to be submitted before 15 days from the date of delivery. No return requests will be processed after 15 days from delivery.
  • The value of product being returned should not exceed Rs 1lakh for jewellery and Rs 5lakh for solitaires.
  • Once the product has been sent for return, it will be reviewed by the quality control dept.
  • Any product that show signs of tamper or any alterations or damage will not be accepted by the company for return.
  • Product should be accompanied by proper original documents ( certificate, invoice, etc ).
  • For all money back transactions GST at applicable rate shall be collected.
  • Products purchased at a discounted price or under any promotions, the company will only refund the discounted price as per invoice.
  • The payment shall be made in the same mode as paid by the customer. In case of C.O.D. the payment will be made in the form of A/c payee cheque within 15 days.
  • Custom order with engraving, special ring size etc will not be accepted for return or refund.
  • Solitaires or Loose diamonds cannot be returned once the order is confirmed and processed by the company.
  • Gift returns with receipt can only be exchanged or converted to a gift card.
  • Returns applicable only for products shipped within India.

RETURN PROCESS:

  • Pack the product securely. use the original package if possible. Enclose the original packing slip.
  • If you do not have you original packing slip, please provide us with your name, address, phone No, Email id, and order no.
  • Keep your return tracking number.
  • Return authorisation code provided for all returns should be mentioned on the label of the package.
  • Please contact us before shipping.