FAQs

About Itha

  • Who are we? What makes Itha different?

    Itha is different because we offer you an exquisite range of contemporary fine jewellery designs from India understanding the free spirit of women and a hassle free online shopping experience that you're sure to enjoy.

  • Where is Itha located?

    We are located in Hyderabad, the City of Nizams. We design and manufacture all our jewellery in our own manufacturing facility in Hyderabad, India.

  • Where is your jewellery made?

    All our jewellery are manufactured in our own manufacturing facility in Hyderabad, India.

  • Do you offer any additional discounts?

    No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. All our products are manufactured in house and there are no wholesalers or traders involved so we are able to pass on this benefit to all our customers by way of honest and competitive prices.

  • I can't find the piece I wanted on the site. Can I still order it?

    It might so happen that we discontinue certain pieces or may not carry certain designs of your taste. However, we will try our best and make it available for you. Contact Itha Customer Service team.

Delivery

  • How much does it cost me to have a Itha product delivered to my home?

    Itha provides free shipping on all items within India.

  • What is the estimated delivery time?

    For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. Our products are 'Made to Order' and it may take us 2 to 15 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

    Please note that the business days mentioned do not include Sundays and festive holidays.

  • How will the delivery be done?

    We process the national delivery only through reputed insured couriers like Bluedart etc. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

  • How safe is my product?

    Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep. Please do not accept any package that has been tampered with.

  • Does Itha deliver internationally?

    Currently, we take orders for delivery only in India.

  • Can I change my shipping address after I have place an order?

    Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Service team at +919859857444 for assistance.

    For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.

  • Customer Service

    In case your queries were unanswered contact our 'Customer Service' team at +919859857444

Returns and Exchanges

  • What is your Money Back Policy?

    Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 15 days of the date of delivery. We can only accept the product without custom engraving, in its original condition and with the certification.

  • Will you withhold some shipping charges when I return the product within 30 days?

    No. When we said, we'll return the money you paid in full, we meant it.

  • Will I have to pay for shipping the product back to you?

    We offer FREE Return Shipping.

  • What is your Exchange & Buy-back Policy?

    We offer a Lifetime Exchange & Buy-back on all purchases made from Itha. For further details please check our policy page.

Jewellery

  • Can I commission a custom design?

    Please call our Customer Service team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice.

  • Can I get the jewellery in a different gemstone or metal not offered on Itha?

    Please call our Customer Service team and they will help you with possible choices.

  • Do pendants come with the chain?

    Yes, Most of our Pendants come with chains. You can check that in product details on right side of the product image.

  • Can I order a ring in a size that isn't offered on the site?

    Yes. Please message our Customer Service team and they will help you with it.

  • What if I don't know the ring size?

    You can check our ring size guide to measure your finger for the correct ring size.

  • Does Itha sell Conflict Free diamonds?

    Rest assured, Itha.in uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS)

  • Is my jewellery authentic and certified?

    All diamond and gemstone jewellery bought from Itha.in is certified by IGI or GIA some of the most respected and trusted diamond grading bodies in the world.

  • Can I re-size my Ring?

    Incase your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 15 days of shipping date.

Solitaires

  • Wide Range

    We provide you with a wide range of solitaires for you to select from and create moments that will last a lifetime!

  • Certified Solitaires

    Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).

  • Transparency

    From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.

  • Conflict Free Diamonds that are Responsibly Sourced

    At Itha we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.

  • What is your return policy for solitaires?

    We have a 15-Day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you an exchange, within 15 days of the date of delivery at 92% of its current market value. This is, however, subject to a value limit of Rs. 5,00,000/-